The Ultimate CRM for Travel Agencies

Manage client itineraries, automate booking reminders, and nurture high-value leads with OmniSAM's dedicated travel agency software.

Track every client from initial inquiry to welcome home.

• Drag-and-Drop Pipeline: Instantly see which clients are in the quoting phase, booked, or currently traveling.
• Detailed CRM Profiles: Securely store passport details, frequent flyer numbers, and seating preferences.
• Automated Follow-ups: Trigger automatic emails when a client moves from 'Quoted' to 'Follow-up needed'.

Collect traveler information without the endless email chains.

• Custom Intake Forms: Easily collect dietary requirements, emergency contacts, and travel preferences.
• Digital Waivers: Have clients sign terms, conditions, and liability waivers electronically before booking.
• Auto-Populate CRM: Form submissions automatically update the client's profile in your database.

Let clients schedule calls when they are ready to plan their dream trip.

• Calendar Sync: Syncs with Google and Outlook to ensure you are never double-booked.
• Pre-Consultation Questionnaires: Ask about their budget and destination preferences before the call.
• Automated Reminders: Dramatically reduce no-shows with automated SMS and email reminders.

Never lose track of a client's flight update or urgent question.

• All Messages in One Place: Read and reply to Emails, SMS, WhatsApp, and Instagram DMs from a single dashboard.
• Missed Call Text-Back: If you miss a call while on the phone with an airline, OmniSAM texts them back automatically.
• Team Collaboration: Assign specific client conversations to different agents on your team.

Deliver a 5-star concierge experience on autopilot.

• Packing Lists & Tips: Automatically send destination-specific packing lists 7 days before departure.
• Check-in Reminders: Send a quick SMS 24 hours before their flight with online check-in links.
• Welcome Home Sequences: Trigger a personalized 'Welcome Home' email the day after they return.

Turn happy travelers into your best marketing asset.

• Post-Trip Review Requests: Automatically text or email clients asking for a review 3 days after their trip ends.
• Google & Facebook Integration: Direct clients straight to your Google Business Profile to leave their feedback.
• Reputation Management: Monitor and respond to all your agency's reviews directly from the OmniSAM dashboard.