Privacy Policy

    Last Modified: April 29, 2026

    1. Introduction

    OmniSAM (operated by OmniSuite Pty Ltd, “OmniSAM”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in a transparent and responsible manner.

    This Privacy Policy explains how we collect, use, store, and disclose your personal information when you:

    • Access or use the OmniSAM platform
    • Purchase or interact with our products or services
    • Visit our website or otherwise engage with us

    This Policy applies to all users of our Services, including customers, website visitors, and anyone who interacts with OmniSAM.

    By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

    If you do not agree with this Policy, you should not use our Services.

    This Privacy Policy should be read alongside our Terms & Conditions.

    2. What Information We Collect

    We may collect different types of information depending on how you interact with OmniSAM and use our Services.

    This includes information relating to users, customers, leads, and contacts processed through the Platform.

    2.1 Personal Information

    This includes information that can identify you as an individual, such as:

    • Name
    • Email address
    • Phone number
    • Business name
    • Billing and contact details

    2.2 Account & Service Information

    When you create an account or use our Services, we may collect:

    • Account login details
    • Subscription and plan information
    • Communication preferences
    • Support requests and correspondence

    2.3 Usage Data (SaaS-Specific)

    As a software platform, we collect information about how you use OmniSAM, including:

    • Platform activity and interactions
    • Features used and workflows created
    • Automation and system usage
    • Log data (such as IP address, browser type, and device information)

    This information helps us operate, maintain, and improve the Platform.

    2.4 Customer Data

    You may upload or process data within the Platform, including:

    • Contact lists
    • Customer information
    • Messages and communications

    You acknowledge that:

    • This data is controlled by you
    • You are responsible for ensuring you have the legal right to collect and use it

    In relation to Customer Data, you act as the data controller and OmniSAM acts as a data processor.

    2.5 Payment Information

    We do not store full payment details.

    Payments are processed through third-party providers. We may receive limited information such as:

    • Payment confirmations
    • Transaction details (e.g. amount, date, and status)

    2.6 Optional Information

    You may choose to provide additional information, such as:

    • Feedback or survey responses
    • Information submitted through forms or communications

    3. How We Collect Information

    We collect personal information in a variety of ways, depending on how you interact with OmniSAM and use our Services.

    3.1 Information You Provide Directly

    We collect information that you provide to us directly, including when you:

    • Create an account or sign up for our Services
    • Purchase a product or subscription
    • Complete forms on our website
    • Contact us for support or enquiries
    • Participate in surveys, events, or promotions

    3.2 Information Collected Automatically

    When you access or use our Platform or website, we may automatically collect certain information, including:

    • IP address and device information
    • Browser type and operating system
    • Pages viewed and interactions within the Platform
    • Dates and times of access

    This information helps us understand how the Platform is used and improve performance and user experience.

    3.3 Information from Third Parties

    We may receive information from third-party services and integrations, including:

    • Payment providers (e.g. transaction confirmations)
    • Marketing and analytics tools
    • Integrated applications or platforms connected to your account

    These third parties may provide information in accordance with their own privacy policies.

    3.4 Information You Upload to the Platform

    As part of using our Services, you may upload or input data into the Platform, including customer and contact information.

    We collect and process this information solely to provide the Services, and in accordance with your instructions.

    4. How We Use Your Information

    We use your personal information for the purposes of providing, operating, and improving our Services, as well as communicating with you.

    4.1 To Provide and Operate the Services

    We use your information to:

    • Create and manage your account
    • Provide access to the Platform and its features
    • Deliver products, services, and support
    • Process transactions and manage billing

    4.2 To Improve and Develop the Platform

    We use information to:

    • Monitor usage and performance of the Platform
    • Improve functionality, features, and user experience
    • Develop new products, services, and capabilities

    4.3 To Communicate with You

    We may use your information to:

    • Send service-related communications (e.g. account updates, system notifications)
    • Respond to enquiries and provide customer support
    • Send marketing or promotional communications where permitted by law

    You may opt out of marketing communications at any time.

    4.4 To Ensure Compliance and Security

    We may use your information to:

    • Monitor compliance with our Terms & Conditions
    • Detect, prevent, and investigate fraud, misuse, or security issues
    • Enforce our legal rights and obligations

    4.5 To Comply with Legal Obligations

    We may use or disclose your information where required to:

    • Comply with applicable laws and regulations
    • Respond to lawful requests from authorities
    • Protect our rights, users, and the Platform

    4.6 Legal Basis for Processing

    Where applicable, we process personal information on the following legal bases:

    • To perform our contractual obligations to you
    • Where it is necessary for our legitimate business interests
    • To comply with legal obligations
    • Where you have provided consent

    5. Sharing of Information & Third Parties

    We may share your information with trusted third parties where necessary to provide and operate our Services. These providers may include providers located in Australia and overseas, depending on the nature of the Services.

    These third parties process information only for the purposes described in this Privacy Policy.

    5.1 Service Providers

    We may share information with third-party providers who assist us in delivering our Services, including:

    • Payment processors (for billing and transactions)
    • Hosting and infrastructure providers
    • Email, SMS, and communication providers
    • Analytics and tracking tools

    These providers are only given access to information necessary to perform their functions and are required to handle your information in accordance with applicable privacy laws.

    5.2 Third-Party Integrations

    If you connect third-party applications or services to the Platform, you acknowledge that:

    • Your information may be shared with those third-party services
    • Those services operate under their own terms and privacy policies
    • We are not responsible for how third parties handle your information

    5.3 Legal Requirements

    We may disclose your information where required to:

    • Comply with applicable laws or regulations
    • Respond to lawful requests from government or regulatory authorities
    • Protect our rights, users, or the Platform

    5.4 Business Transfers

    If OmniSAM or OmniSuite Pty Ltd undergoes a business transaction (such as a merger, acquisition, or sale of assets), your information may be transferred as part of that transaction.

    5.5 No Sale of Personal Information

    We do not sell, rent, or trade your personal information to third parties.

    6. Your Responsibilities

    As a user of OmniSAM, you are responsible for how you collect, use, and manage personal information within the Platform.

    6.1 Compliance with Laws

    You agree to comply with all applicable privacy, data protection, and marketing laws when using our Services.

    This includes, but is not limited to:

    • Obtaining appropriate consent before collecting or using personal information
    • Complying with anti-spam and marketing laws
    • Providing clear opt-out or unsubscribe options where required

    6.2 Responsibility for Customer Data

    You are solely responsible for any data you upload, store, or process via the Platform, including:

    • Contact lists
    • Customer information
    • Messages and communications

    You must ensure that:

    • You have the legal right to collect and use this data
    • The data is accurate, lawful, and up to date

    6.3 Use of Communication Features

    If you use the Platform to send emails, SMS, or other communications, you acknowledge that:

    • You are responsible for the content and recipients of those communications
    • OmniSAM is not responsible for how you use messaging features
    • Misuse of the Platform may result in suspension or termination of your account

    7. Data Storage & Security

    We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

    7.1 Security Measures

    We implement appropriate technical and organisational measures to safeguard your information, which may include:

    • Secure systems and infrastructure
    • Access controls and authentication measures
    • Monitoring and system protection processes

    Where information is processed by third-party providers, their security practices are governed by their own policies.

    7.2 No Absolute Guarantee

    While we take reasonable steps to protect your information, you acknowledge that:

    • No system or method of transmission over the internet is completely secure
    • We cannot guarantee absolute security of your data

    7.3 Account Security

    You are responsible for maintaining the security of your account, including:

    • Keeping login credentials confidential
    • Restricting access to authorised users only

    We are not responsible for unauthorised access resulting from your failure to secure your account.

    8. Data Retention

    We retain personal information only for as long as necessary to provide our Services and fulfil the purposes outlined in this Privacy Policy.

    8.1 Active Accounts

    While your account is active, we retain your information to:

    • Provide access to the Platform and Services
    • Maintain your account and data
    • Deliver support and ongoing functionality

    8.2 After Termination

    If your account is suspended or terminated:

    • We may retain your data for a limited period to allow for account reactivation or data recovery
    • After this period, your data may be permanently deleted

    The retention period may vary depending on operational, legal, or regulatory requirements.

    8.3 User Responsibility

    You are responsible for exporting or backing up any data you wish to retain before your account is terminated.

    We are not responsible for any loss of data following termination.

    9. Cookies & Tracking

    We use cookies and similar technologies to improve your experience, analyse usage, and support the operation of our Services.

    We may use both first-party and third-party cookies.

    9.1 What Are Cookies

    Cookies are small data files stored on your device when you visit a website. They help websites recognise your device and remember information about your visit.

    9.2 How We Use Cookies

    We may use cookies and similar technologies to:

    • Enable core functionality of our website and Platform
    • Understand how users interact with our Services
    • Improve performance, usability, and features
    • Support analytics and marketing activities

    9.3 Analytics & Tracking Tools

    We may use third-party tools (such as analytics and tracking platforms) to collect information about how you use our website and Services.

    These tools may collect information such as:

    • Pages visited
    • Time spent on pages
    • Device and browser information
    • General location data (non-precise)

    9.4 Managing Cookies

    You can control or disable cookies through your browser settings.

    Please note that:

    • Disabling cookies may affect the functionality of the Platform or website
    • Some features may not work as intended without cookies

    10. International Data Transfers

    As part of providing our Services, your personal information may be transferred to, stored, or processed in countries outside of Australia.

    10.1 Overseas Processing

    We may use third-party service providers located in other countries to help deliver our Services, including:

    • Hosting and infrastructure providers
    • Payment processors
    • Communication and messaging services
    • Analytics and tracking tools

    These providers may store or process your information in jurisdictions that may have different data protection laws to those in Australia.

    10.2 Safeguards

    Where we transfer personal information overseas, we take reasonable steps to ensure that:

    • Third-party providers handle your information in accordance with applicable privacy laws
    • Appropriate safeguards are in place to protect your information

    This may include reliance on contractual protections or other recognised safeguards where required.

    10.3 Acknowledgement

    By using our Services, you acknowledge that your information may be transferred to and processed in countries outside of Australia.

    11. Your Rights

    You have certain rights in relation to your personal information, subject to applicable laws.

    Depending on your location, you may have additional rights under applicable privacy laws, including the right to restrict or object to certain processing activities.

    11.1 Access to Your Information

    You may request access to the personal information we hold about you.

    We will take reasonable steps to provide access, except where permitted or required by law to refuse access.

    11.2 Correction of Information

    If you believe that any personal information we hold about you is inaccurate, incomplete, or out of date, you may request that we correct it.

    11.3 Deletion of Information

    You may request that we delete your personal information, subject to any legal or operational requirements.

    Please note that:

    • We may retain certain information where required by law
    • Some data may be retained for legitimate business purposes (such as record-keeping or compliance)

    11.4 Exercising Your Rights

    To exercise any of these rights, you may contact us using the details provided in this Privacy Policy.

    We may require you to verify your identity before processing your request.

    11.5 Additional Rights (Where Applicable)

    Where applicable under relevant laws, you may also have the right to:

    • Object to processing of your personal information
    • Restrict how your information is used
    • Request portability of your data

    12. Updates to This Policy

    We may update this Privacy Policy from time to time to reflect changes to our Services, legal requirements, or business operations.

    12.1 Policy Updates

    Any updates will be published on our website, and the “Last Updated” date at the top of this Policy will be revised accordingly.

    12.2 Notification of Changes

    Where changes are material, we may provide additional notice, including by email or within the Platform.

    12.3 Continued Use

    By continuing to use our Services after any updates to this Privacy Policy, you acknowledge and accept the revised Policy.

    13. Contact Us

    If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us using the details below.

    13.1 Enquiries

    For privacy-related enquiries or complaints, please contact us at: support@omnisam.com.au

    If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

    13.2 Privacy Requests

    For requests relating to your personal information (including access, correction, or deletion), please contact us via the same details.

    We may require you to verify your identity before processing your request.