Built for Australian Local Shops & Services
Growth Engine for Local Businesses
Capture more local leads, automate your Google reviews, and communicate with customers via SMS. Turn foot traffic into loyal, repeating customers.

Secure, compliant, and efficient practice management
More Local Leads
Dominate your local area
Trusted & Secure
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GoogleTrustpilot
CRM Software
Rating
Rating
Data
Protection
Protection
Automated Review Collection
Skyrocket your Google ranking by collecting 5-star reviews on autopilot.
- Automated Requests: Send review requests via SMS or email immediately after a purchase or visit.
- Review Monitoring: Track and respond to all your Google and Facebook reviews from a single dashboard.
- Website Widgets: Showcase your best 5-star reviews directly on your website to build local trust.
Review Automation
Trigger: Payment Received
Wait 2 Hours
Give customer time to experience product
💬
Send SMS Request
"Hi [First Name], thanks for visiting [Location Name] today! How did we do? Please leave a quick review here: [Review Link]"
⭐
Google Review
Link directs to 5-star Google prompt
Unified Customer Inbox
Centralise all your customer conversations into one easy-to-use inbox.
- One Central Hub: Manage Facebook, Instagram, SMS, Google Chat, and Web Chat in one place.
- Team Collaboration: Assign conversations to specific staff members so nothing falls through the cracks.
- Web Chat Widget: Convert anonymous website visitors into real leads with an interactive live chat.
Inbox
Jessica Wong2m
Do you have this in stock?
Instagram
Mark Davis1h
What are your hours today?
Google
Jessica WongInstagram DM
Hi! I saw the new ceramic mugs on your story. Do you have the blue ones in stock at the downtown store?
Hi Jessica! Yes, we have 4 left in blue at the downtown location. Would you like me to put one on hold for you?
Type your message...
➤
Missed Call Text-Back
Never lose a lead to a competitor because you couldn't answer the phone.
- Instant SMS Reply: Automatically text back callers instantly when you're too busy to answer the phone.
- Engage Immediately: Start a text conversation and capture their details before they call the next shop.
- Customise Responses: Set different automated replies based on business hours or specific phone numbers.
UN
Unknown Caller
+61 400 123 456
Missed Call • 12:30 PM
Hi, this is Main Street Boutique! Sorry we missed your call, we're currently helping customers in-store. How can we help you today?
Hi, I wanted to know if you're open on Sunday?
Yes! We are open from 10am to 4pm on Sundays. See you then!
Local SEO & Listings
Ensure your business is found when locals search for your services online.
- Listings Management: Sync your business details across dozens of local directories automatically.
- Google Business Profile: Manage your Google profile, posts, and updates directly from OmniSAM.
- Search Visibility: Track your local search rankings and optimise your online presence.
Local Listings Sync
Synced
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Google Business Profile
Updated 2 mins ago
Live
f
Facebook Local
Updated 2 mins ago
Live
Y
Yelp
Updated 5 mins ago
Live
A
Apple Maps
Syncing...
Pending
Customer Loyalty Programmes
Keep your best customers coming back with automated rewards and VIP offers.
- SMS Promotions: Send flash sales, holiday specials, and updates directly to their phones.
- VIP Segmentation: Automatically tag and segment your highest-spending customers for exclusive offers.
- Birthday Campaigns: Delight customers with automated birthday messages and special discounts.
VIP Customer Segment
342 Members
Automated Rules
Purchases > 5Spend > $500
Flash Sale SMS
Sent to 342
"VIP Exclusive! Show this text today at Main Street Boutique for 20% off your entire purchase. Valid until 5pm!"
42Redeemed
$3,450Revenue
Automated Booking & Scheduling
Let customers book your services online 24/7 without playing phone tag.
- Self-Service Booking: Embed a beautiful booking calendar on your website and social media profiles.
- Automated Reminders: Drastically reduce no-shows with automated SMS and email appointment reminders.
- Calendar Sync: Sync seamlessly with your Google or Outlook calendar to prevent double-booking.
Book an Appointment
Select a time that works for you
October 2026
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Available Times for Oct 15
09:00 AM
10:30 AM
01:00 PM
02:30 PM
04:00 PM
Confirm Booking
Ready to modernise your business?
Join the growing number of Australian businesses that use OmniSAM to streamline operations and grow.
