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    Built for Australian Local Shops & Services

    Growth Engine for Local Businesses

    Capture more local leads, automate your Google reviews, and communicate with customers via SMS. Turn foot traffic into loyal, repeating customers.

    Friendly local business owner standing outside their shop

    Secure, compliant, and efficient practice management

    More Local Leads

    Dominate your local area

    Trusted & Secure

    G
    Google
    Trustpilot
    CRM Software
    Rating
    Data
    Protection
    Automated Review Collection

    Skyrocket your Google ranking by collecting 5-star reviews on autopilot.

    • Automated Requests: Send review requests via SMS or email immediately after a purchase or visit.
    • Review Monitoring: Track and respond to all your Google and Facebook reviews from a single dashboard.
    • Website Widgets: Showcase your best 5-star reviews directly on your website to build local trust.
    Review Automation
    Trigger: Payment Received
    Wait 2 Hours
    Give customer time to experience product
    💬
    Send SMS Request
    "Hi [First Name], thanks for visiting [Location Name] today! How did we do? Please leave a quick review here: [Review Link]"
    ⭐
    Google Review
    Link directs to 5-star Google prompt
    Unified Customer Inbox

    Centralise all your customer conversations into one easy-to-use inbox.

    • One Central Hub: Manage Facebook, Instagram, SMS, Google Chat, and Web Chat in one place.
    • Team Collaboration: Assign conversations to specific staff members so nothing falls through the cracks.
    • Web Chat Widget: Convert anonymous website visitors into real leads with an interactive live chat.
    Inbox
    Jessica Wong2m
    Do you have this in stock?
    Instagram
    Mark Davis1h
    What are your hours today?
    Google
    Jessica WongInstagram DM
    Hi! I saw the new ceramic mugs on your story. Do you have the blue ones in stock at the downtown store?
    Hi Jessica! Yes, we have 4 left in blue at the downtown location. Would you like me to put one on hold for you?
    Type your message...
    ➤
    Missed Call Text-Back

    Never lose a lead to a competitor because you couldn't answer the phone.

    • Instant SMS Reply: Automatically text back callers instantly when you're too busy to answer the phone.
    • Engage Immediately: Start a text conversation and capture their details before they call the next shop.
    • Customise Responses: Set different automated replies based on business hours or specific phone numbers.
    UN
    Unknown Caller
    +61 400 123 456
    Missed Call • 12:30 PM
    Hi, this is Main Street Boutique! Sorry we missed your call, we're currently helping customers in-store. How can we help you today?
    Hi, I wanted to know if you're open on Sunday?
    Yes! We are open from 10am to 4pm on Sundays. See you then!
    Local SEO & Listings

    Ensure your business is found when locals search for your services online.

    • Listings Management: Sync your business details across dozens of local directories automatically.
    • Google Business Profile: Manage your Google profile, posts, and updates directly from OmniSAM.
    • Search Visibility: Track your local search rankings and optimise your online presence.
    Local Listings Sync
    Synced
    G
    Google Business Profile
    Updated 2 mins ago
    Live
    f
    Facebook Local
    Updated 2 mins ago
    Live
    Y
    Yelp
    Updated 5 mins ago
    Live
    A
    Apple Maps
    Syncing...
    Pending
    Customer Loyalty Programmes

    Keep your best customers coming back with automated rewards and VIP offers.

    • SMS Promotions: Send flash sales, holiday specials, and updates directly to their phones.
    • VIP Segmentation: Automatically tag and segment your highest-spending customers for exclusive offers.
    • Birthday Campaigns: Delight customers with automated birthday messages and special discounts.
    VIP Customer Segment
    342 Members
    Automated Rules
    Purchases > 5Spend > $500
    Flash Sale SMS
    Sent to 342
    "VIP Exclusive! Show this text today at Main Street Boutique for 20% off your entire purchase. Valid until 5pm!"
    42Redeemed
    $3,450Revenue
    Automated Booking & Scheduling

    Let customers book your services online 24/7 without playing phone tag.

    • Self-Service Booking: Embed a beautiful booking calendar on your website and social media profiles.
    • Automated Reminders: Drastically reduce no-shows with automated SMS and email appointment reminders.
    • Calendar Sync: Sync seamlessly with your Google or Outlook calendar to prevent double-booking.
    Book an Appointment
    Select a time that works for you
    October 2026
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    Available Times for Oct 15
    09:00 AM
    10:30 AM
    01:00 PM
    02:30 PM
    04:00 PM
    Confirm Booking

    Ready to modernise your business?

    Join the growing number of Australian businesses that use OmniSAM to streamline operations and grow.