Automate Your IT Support Business

Stop drowning in support tickets and missed calls. OmniSAM provides the ultimate all-in-one CRM to manage your tech service pipeline, automate client communications, and collect payments faster.

Capture client issues instantly with smart digital forms.

Ditch the messy email threads. Allow clients to submit structured support requests through custom forms that automatically create tickets and notify your team.

• Smart Triage: Automatically route requests based on urgency or issue type.
• Client Portal: Give clients a dedicated space to log issues and check status updates.
• Auto-Responders: Send instant confirmation emails or SMS when a ticket is logged.

Track every project and support request visually.

Never let a ticket fall through the cracks. Move service requests through custom stages and trigger automated client updates instantly.

• Drag-and-Drop Management: Move service tickets through stages from 'New' to 'Resolved'.
• Stage Automations: Trigger client updates automatically when a ticket changes status.
• Team Assignment: Assign specific tasks or tickets to your technicians effortlessly.

Never lose a lead or emergency call when you're busy.

When you're under a desk fixing a server, you can't answer the phone. Our automated system instantly texts back missed callers to capture their issue before they call another IT provider.

• Instant Response: Automatically text back callers when you can't answer the phone.
• Emergency Triage: Allow clients to reply 'URGENT' to escalate critical server issues.
• Customisable Messages: Set different auto-replies for business hours vs. after-hours.

Centralise all client communications in one secure place.

Stop checking 5 different apps for client messages. See emails, SMS, web chats, and social DMs in one unified thread attached to their client profile.

• All Channels in One: Manage emails, SMS, Google Chat, and web widget messages together.
• Complete History: View the entire communication history attached to the client's profile.
• Internal Notes: Leave private notes for other technicians directly in the conversation thread.

Build your local reputation automatically after closing a ticket.

The best time to ask for a review is right after you've fixed a critical issue. OmniSAM automatically texts happy clients a review link the moment a ticket is marked "Resolved".

• Triggered Requests: Send a review request automatically when a service ticket is marked 'Resolved'.
• Google & Facebook Integration: Direct happy clients straight to your local listings.
• Reputation Management: Monitor and respond to all reviews from within the OmniSAM dashboard.

Get paid faster and manage recurring service agreements.

Stop chasing overdue invoices. Set up automated monthly retainers for your MSP clients and send text-to-pay links for one-off hardware or emergency fixes.

• Text-to-Pay: Send secure payment links via SMS for immediate remote support payments.
• Recurring Billing: Set up automated monthly charges for your managed service (MSP) clients.
• Automated Follow-ups: Chase overdue invoices automatically without lifting a finger.