Trusted & Secure
G
GoogleTrustpilot
CRM Software
Rating
Rating
Data
Protection
Protection
Abandoned Cart Recovery
Bring customers back to complete their purchase automatically.
- Multi-Channel Follow-up: Send timed emails and SMS reminders to recover abandoned carts.
- Dynamic Discounts: Offer personalized discount codes to incentivize completion.
- Analytics Tracking: Monitor exactly how much revenue your automations recover.
Cart Recovery Flow
Active
Trigger
Checkout Abandoned
Wait 1 Hour
Send Email 1
"You left something behind! Here's a quick link to finish your order."
Wait 24 Hours
Send SMS Discount
"Still thinking? Use code COMEBACK for 10% off your cart today only."
Post-Purchase Upsells
Increase your average order value after the initial sale.
- One-Click Upsells: Offer complementary products immediately after checkout.
- Cross-Selling Sequences: Recommend related items based on their purchase history via email.
- Subscription Prompts: Convert one-time buyers into recurring subscribers effortlessly.
Thank You for Your Order!
Order #1042 Confirmed
SPECIAL OFFER
Wait! Add this to your order
Matching Accessory Kit
$24.00$35.00
No extra shipping. Adds instantly to your current order.
Yes, Add to My Order
No thanks, skip this offer
VIP & Loyalty Programs
Turn one-time buyers into loyal brand advocates.
- Customer Segmentation: Identify and reward your most frequent and high-value shoppers.
- Win-Back Campaigns: Automatically reach out to customers who haven't bought in a while.
- Behavioral Tagging: Tag customers based on the specific products or categories they browse.
MR
Michael Ross
michael@example.com
$1,250
Lifetime Value
Customer Tags
VIP GoldSkincareFrequent BuyerEmail Engaged
Recent Orders
Order #1085
Oct 12 • 3 items
$145.00
Order #0942
Aug 05 • 1 item
$65.00
Unified Customer Support Inbox
Manage all customer inquiries from a single, centralized dashboard.
- Omnichannel Support: Reply to Instagram DMs, Facebook messages, and emails from one place.
- Order History Context: View a customer's past orders and lifetime value right next to their message.
- Automated AI Replies: Use AI bots to instantly answer common questions like 'Where is my order?'
SJ
Sarah Jenkins
FB Messenger
Order #1042 (Shipped)
Hi, I was wondering if you could tell me where my order is? I ordered last Tuesday.
Facebook • 10:42 AM
Hi Sarah! I've just checked your order (#1042). It was shipped yesterday via AusPost and is currently in transit. Your tracking number is AP123456789.
Support Team • 10:45 AM
Oh great, thank you so much!
Facebook • 10:46 AM
Automated Review Collection
Build trust and social proof with a steady stream of 5-star reviews.
- Timed Requests: Automatically ask for a review a few days after the product is delivered.
- Multi-Platform Reviews: Direct happy customers to Google, Trustpilot, or your product pages.
- Negative Feedback Filtering: Catch poor experiences privately before they become public reviews.
Review Collection Email
How did we do?
Hi Michael, we hope you're loving your recent purchase! Leave a photo review and get 15% off your next order.
Leave a Review
Visual Sales Analytics
Make data-driven decisions with real-time revenue tracking.
- Revenue Attribution: See exactly which emails, SMS campaigns, or funnels are driving sales.
- Conversion Tracking: Monitor your store's conversion rate and identify drop-off points.
- Custom Dashboards: Build personalized reports to track the metrics that matter most to your brand.
Revenue Dashboard
Last 30 Days
Total Revenue
$42,500
+12.5% vs last month
Revenue by Source
Email Campaigns$18,200
SMS Marketing$8,450
Organic / Direct$15,850
Ready to modernise your business?
Join the growing number of Australian businesses that use OmniSAM to streamline operations and grow.